At Joy, your privacy and safety are our top priorities. We are committed to ensuring that your conversations and data remain private, secure, and under your control.

1. Your Privacy Matters

We respect your privacy. We do not have access to your personal data, including chats, conversations, or messages. All interaction data is stored locally on your device, ensuring that only you can access it.

2. Secure AI Partnerships

Our chatbot uses trusted enterprise AI services such as OpenAI, Anthropic, Grok, and Mistral AI. We have contractual agreements with these providers that guarantee your data is not used for model training or any purpose beyond delivering responses to your queries.

3. No Retention or Reuse of Data

When you send a request through our app, it is processed securely and not stored or retained once a response is generated. We do not collect or reuse conversation data in any way.

4. Minimal Logging for Security

For operational security and troubleshooting, our systems maintain redacted logs for up to 30 days. These logs contain no personal or conversational data and are automatically deleted after the retention period.

5. Compliance with the EU AI Act

We have implemented robust guardrails and compliance measures to meet the requirements of the EU AI Act, ensuring that our AI systems are transparent, accountable, and safe for users.

6. Intended Use and Accuracy

Our chatbot is designed for personal and recreational use. While we strive for accuracy, responses generated by AI may occasionally be inaccurate, incomplete, or outdated. Please do not rely on them for professional, medical, financial, or legal decisions.

7. Information for Parents and Guardians

We take the privacy and safety of younger users seriously.

• Our app is not intended for children under 13 (or the minimum age required by local law).
• We do not knowingly collect or store any personal information from minors.
• Parents and guardians are encouraged to supervise usage and discuss online privacy and responsible AI use with their children.

If you have concerns about your child’s data or wish to request deletion of any stored information, please contact our support team.

8. Contact Us

If you have questions about privacy, data handling, or safety, please contact us at:
Email: support@joyai.app